Shipping Policy
Order Processing
Orders are typically processed within 1–3 business days after payment has been confirmed.
During special promotions, product launches, or periods of high demand, processing times may be longer.
Estimated Delivery Times
Estimated delivery times are as follows:
- Spain: 2–5 business days
- Europe: 5–10 business days
- Rest of the World: 7–20 business days
These delivery times are estimates only and may vary due to circumstances beyond North Tokyo's control, such as carrier delays, customs processing, or public holidays.
Shipping Costs
Shipping costs are calculated automatically during the checkout process and depend on the destination and the number of items purchased.
The final shipping cost will be displayed before you confirm your order.
Order Tracking
When available, customers will receive a tracking number via email to monitor the status of their shipment.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
If an order is returned due to an incorrect or incomplete shipping address, the customer will be responsible for any additional shipping costs required to resend the order.
Customs and Import Duties
Orders shipped outside the European Union may be subject to customs duties, taxes, or import fees imposed by the destination country.
Any such charges are the sole responsibility of the customer.
Shipping Issues
If your package arrives visibly damaged, we recommend reporting the issue to the carrier upon delivery and contacting us within 48 hours of receiving your order.
Please include photographs of both the damaged packaging and the product to help us process your claim as quickly as possible.
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